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Terms and Conditions

1/ General 
Our General:
Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

2/ Delivery:
You can rest assured that your order will arrive promptly and in perfect condition. You only need pay the forwarding costs once for each order.

3/ Delivery period:
Delivery is usually made within 15 business days. Delivery is at the risk of the consignee.

4/ Shipping:
Our goods are shipped with FedeX during working hours and we would appreciate if you could make sure that somebody is available to accept your consignment.

5/ Prices:
All prices are in EUR and are inclusive of Tax at the prevailing rate for the shipping location.

6/ Terms of payment:
The goods are delivered against payment by Paypal and credit card (Master Card, Visa Card, American Express, and JCB).

7/ Complaints:
Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 14 days from date of invoice to using the use the contact form on this website or, Email:

8/ Right to cancel:
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us using the use the contact form on this website or, Email, of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9/ Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

CASA&JARDÍN® will handle the extra costs you may have concerning shipment back to Spain. All you have to do is contact us at, and we will handle the return.

Emilio Mario 11
28002 Madrid

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The cost of return of goods is also the responsibility of the customer.

10/ Proprietary rights:
Goods will remain the property of CASA&JARDÍN® until payment has been made in full.

11/ Compensation
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate from the actual product colour.

12/ Data protection:
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

13/ Contact
Do you have any questions about CASA&JARDÍN® products or how to use them? Or any questions concerning your order feel free to contact our CASA&JARDÍN® Online shop.

Phone: +34 915 106 675
Monday to Thursday 8:00-16:00 and Friday 8:00-16:00
Emilio Mario 11
28002 Madrid